FAQS

FREQUENTLY ASKED QUESTIONS

Q1. DO YOU SELL TO INDIVIDUAL CUSTOMERS?

No – Unfortunately we do not, we only supply directly to business.

Q2. DO YOU PRICES INCLUDE GST?

No – All prices listed on the site exclude GST.

Q3. DO YOU CARRY GARMENTS IN STOCK?

No – Due to the extensive range from many suppliers we do not hold garments in stock.

Q4. I CAN’T FIND WHAT I’M LOOKING FOR ON YOUR WEBSITE, WHAT CAN I DO NOW?

Welborne Corporate Image can supply you with Custom Made uniforms and Stock Line Uniforms from over 20 leading suppliers, therefore the range is endless and impossible to show all on the site. Please call and talk to one of our friendly Corporate Sales Team and they will be able to assist you find what you are looking for.

Q5. CAN I VISIT YOUR SHOWROOM?

Yes – Our Eagle Farm showroom is open Monday – Thursday 8.30am – 5pm and Friday 8.30am – 3pm. Contact our Sales Team to make an appointment, we welcome the opportunity to discuss your uniform requirements with you in our showroom.

Q6. CAN A REPRESENTATIVE VIST ME?

Yes – We are based in Eagle Farm, Brisbane and our Sales Team regularly visits customers throughout South East Queensland plus the Pacific Islands. Please call us and we can discuss a suitable time to visit you.

Q7. CAN YOU SUPPLY UNIFORMS IN OUR CORPORATE COLOUR?

Yes – For Custom Made uniforms we can have fabrics dyed to match your company colours, with Stock-Line garments please contact our Sales Team and let them know your requirements and they will do the leg work for you and advise what options are available in your corporate colours. Minimum order quantities do apply for specially dyed fabrics.

Q8. CAN YOU SEND ME A COMPLETE CATALOGUE?

We supply Custom Made uniforms to customers’ individual requirements, and Stock-Line garments from over 20 leading suppliers, therefore it is impossible to show all this in a single catalogue. Call us and talk to one of our Corporate Sales Team to discuss your requirements and they can put together a proposal giving you a range of options to suit your needs and budget.

Q9. CAN YOU STOCK GARMENTS READY FOR OUR FUTURE ORDERS?

For customers with significant volumes and ongoing uniform requirements we are happy to discuss a Stock Holding & Supply arrangement with you. Please contact out Corporate Sales Team to discuss.

Q10. I AM READY TO PLACE MY ORDER BUT I AM UNSURE OF WHAT SIZES TO ORDER?

We can make this process easy for you and can discuss the best option to ensure that the sizes you order are correct for your staff. We can offer size charts of each style selected, right through to providing you with a full Size/Fitting range in each garment style for the staff to try. Size / Fitting ranges are invoiced and become part of your bulk order when placed. Contact our Sales Team to discuss your requirements.

Q11. WHAT CAN WE DO FOR SOMEONE WHO NEEDS VERY LARGE/SMALL OR SPECIAL FIT GARMENTS?

If Welborne Corporate Image is supplying you with a Custom Made style garment, we can supply any standard or non-standard size to allow for fitting all staff. Custom Made garments in non-standard sizes do attract surcharges due to the special manufacturing process. Unfortunately this service is not available for a garment from our Stock Line range of garments. Talk to our Corporate Sales Team for more details.

Q12. WE HAVEN AN EVENT WHERE WE NEED UNIFORMS, CAN YOU GUARENTEE DELIVERY BY THIS DATE?

We understand that certain orders may be required for specific dates, we will always try to supply orders before the required date if possible. Please discuss your specific requirements with one of our Sales Team when placing your order.

Q13. CAN I COLLECT MY ORDER WHEN IT IS READY?

Yes – You can collect from our office in Eagle Farm, Brisbane. Please contact us in advance to advise us so we can have the order packed and waiting for you. If you are having a 3rd party collect the goods on your behalf we need their details to ensure the order is collected by your authorized agent.

Q14. WHERE DO YOU SUPPLY YOUR RANGE OF UNIFORMS?

We supply to customers across Australia and internationally, we can ship your orders to any location or to multiple destinations if required.

Q15. HOW DO I PAY FOR MY ORDER?

Payments can be made by cheque, credit card or electronic funds transfers, we require a deposit to be paid when your order is placed, and then the balance of the account is payable prior to the goods being shipped. Payments by Credit Card / Visa & MasterCard are also accepted.

Q16. CAN I OPEN AN ACCOUNT FOR MY PURCHASES?

We offer larger customers within Australia who have ongoing uniform requirements the benefit of opening an account, after 3 initial cash transactions. A Credit Application Form would need to be completed and then once the account is approved purchases can be made on account, our standard trading terms for account customers is 30 days from date of invoice.